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If you need to contact us about an existing booking please email [email protected]

Having problems viewing your PDF ticket (Black boxes), this could be down to the version of the PDF viewer that your using.
This is a know fault with Microsoft Edge. Microsoft are putting a fix in place https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/12347648/ you will need to run windows update when a fix has been released. Alternatively you can use any up to date PDF viewer Click Here or web browser (Chrome/IE/Firefox/Safari) to view and print your ticket.

For Customer Services or to book tickets please call  0844 776 7777
Lines are open Monday - Friday between 9am and 5pm excluding bank holidays.
Calls are charged at 7p per minute plus any network charges from your supplier.

Frequently Asked Questions you may find the answer to your question below.

Opening Times

Gates and Parking opens at 6am.
Stands will be open at 9am though many catering facilities will open earlier for refreshments and breakfast.
The show closes at 7.30pm Friday, 6pm Saturday & Sunday.

Disabled Ticketing Policy
The The Game Fair is pleased to operate a scheme to provide one complimentary entry ticket for any adult unable to attend The Game Fair unaided. The Carer Ticket is issued by the Ticket Resolution/Customer Service Desks at the Event.

Supporting Documentation:
All free Carer/Personal Assistant tickets require evidence of supporting documentation. This is mandatory in order for the Carer/PA ticket to be issued.
Please bring evidence of at least one of the following (photo copies, scanned copies or pictures on your phone are fine);
Middle or Higher Rate DLA for care and/or mobility
Receipt of personal independence payment (PIP)
Evidence of being severely sight impaired
Recognised assistance dog ID card


If you require a free Carer/PA ticket in order to attend The Game Fair please purchase a standard ticket at the relevant price in advance. Please make your way to The Game Fair and come to the Ticket Resolution/Customer Serice Desk adjacent to the entrance where your Carer/PA ticket will be issued and you will have fast track entry. Please do not queue at the on-day sales points as they are not able to issue the free Carer/PA ticket.

This facility is designed to allow any adult that is unable to otherwise attend The Game Fair to have free access for their Carer or Personal Assistant. We are afraid the carer scheme does not extend to children as they must be accompanied by an adult to attend The Game Fair.

Upgrades to Gold and Platinum Packages

If you have already purchased a ticket and would like to upgrade to the Gold or Platinum Packages, please call 0844 776 7777 and the team will be happy to upgrade you.


Event Mobility

The Event Mobility Charitable Trust provides a facility to help the disabled, elderly and mobility impaired achieve easier access to outdoor events, providing over 250 scooters and 100 manual wheelchairs to over 70 events nationwide. They will be located at Gate B for collections.

For more information and to book:
01386 725 391
[email protected]
www.eventmobility.org.uk